At Aashtech Innovation private limited, we strive to provide exceptional RGB tech products and workspace solutions to meet your needs. We understand that plans can change, and we want to ensure clarity and fairness in our cancellation and refund process.
1. Cancellation Window
Customers can cancel their hardware product orders within 24 hours of placing the order if the order has not yet been shipped. To initiate a cancellation, please contact our support team at support@aashtechinnovationprivatelimited.com or call us at +91 9910789106 within this time frame.
If your order has already been shipped, it will not be eligible for cancellation, but you may request a return in accordance with our Return Policy.
2. Refund Process
If you cancel within the 24-hour window and the product has not been shipped, we will process a full refund to the original payment method used for the transaction.
Refunds will be made back to the payment solution used initially by the customer. Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.
3. Non-Refundable Fees
Certain fees or charges related to:
Customized product requests (such as special RGB configurations or branding)
Special bulk orders
Products damaged due to misuse
may not be eligible for a refund. Our support team will inform you of any non-refundable fees at the time of cancellation or return request.
4. Contact Information
For any questions or assistance regarding cancellations, please reach out to:
📧 support@aashtechinnovationprivatelimited.com
📞 +91 9910789106
5. Policy Changes
Aashtech Innovation private limited reserves the right to update or modify this cancellation policy at any time. Any changes will be communicated through our website or directly to our customers.
Thank you for choosing Aashtech Innovation private limited. We appreciate your understanding and cooperation in ensuring a smooth purchase and support experience for your premium RGB products.
